Terms & Conditions

 

Dear customer, please read our terms and conditions before placing your order online.

 

These Terms and Conditions shall apply to all orders for the supply of products by us,  to all our customers.

 

Product description: All products shall conform only by the specifications and ingredients provided by the manufacturer in documentation online or leaflets. Any illustration, picture in the website, leaflet sales pamphlet or any other sales and or marketing literature is for GUIDANCE only.

Every care is taken by us to provide you with the accurate data of the products. Should you notice any inaccuracy please contact us so we can rectify it.

We run this business with humans and occasionally, human error can lead to incorrect prices or any other error. Should this is the case, please notify us with courtesy for the correction. 

Although we attempt to provide accurate information on this website, we make no representation as to the accuracy, or other aspects of any nutritional information or ingredient listings of any of the products.

Product availability: We plan to have sufficient stock of all our products but in the rare case we are out of stock, we may substitute it or back order if we can send it over a couple of weeks. Should the waiting time exceeds a fortnight we will then inform you so you can decide to wait or to cancel.

Product substitution: We may revise or discontinue products at any time. Should we run out of a product ordered, will ship a product that have the same qualities and characteristics of the products ordered, but changes between what is shipped and what is described on this website are possible, and we reserve the right to substitute with an equivalent or better product without prior notification to the customer but you could add a note within your order: NO SUBSTITUTION PLEASE.

Products containing alcohol: Any type of alcohol sale is prohibited under the age of 18. By ordering any of these products you are confirming that you are over 18 years old and legally permitted. 

Product allergies: The product allergens are detailed within the ingredients. We do not work with nuts but we may have some contamination within all our products.

We work with SESAME and other seeds.

All our breads and rolls contain small amount of GLUTEN.

Return and refund: In the unlikely event that a product arrives damaged please notify us by e-mail so we can resolve immediately either replacing it or refund it.

For other returns, complaint  and or refunds, please contact us ONLY  by e-mail with your query . The staff at the shop is only to serve the shop's customers. They can NOT deal with online orders queries. Thank you for understand it.  

No complaints accepted after 28 days. 

 

 

Please we kindly ask you do NOT refuse a parcel as it cost us £ 20.00.  We can work together once the parcel is received 

 

In the case that the Customer REFUSE a parcel without our prior consent in writing, the customer will be required to pay for the goods dispatched, shipping costs and a penalty fee of £ 20.00

Cancellation: You have the right to cancel an order as long as the order has not been send. Please send us an email with your invoice number for a full refund.

Copyrights: All Site design, text, graphics, pictures, the selection and arrangement thereof, and all software are owned exclusively by the German Bakery UK Ltd. Any use of materials on this webite, including reproduction, modification, distribution, or republication, requires prior written permission.

Disclaimer:  The information on this website can be changed including prices without any prior notice. The content may be in rare ocassions obsolete or incorrect, should this happens we will refund the value of your item right away.

Should you wish to contact us about these Terms and Conditions please send us an email to germanbakerywindsor@gmail.com.

Please visit and read our delivery policy before placing your order. 

 

The German Bakery of Windsor is a trade name of German Bakery UK Ltd. Registered in the UK 

Registration number: 8126410 - VAT number: 142510846